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    We like being treated nicely ourselves, so customer service is highly valued at The Pippa & Ike Show. We will do our best to make your shopping experience as smooth, clear and wonderful as possible. It's all about you - we're here to help! 
    Please get in touch if you can't find the answer you are looking for.

    Where is The Pippa & Ike Show based?

    We are an online shop based in Bristol, United Kingdom. Our office address is 4 Bishop Road, Bristol, BS78LT, United Kingdom. Office hours are Monday, Tuesday, Thursday and Friday 9am-5pm.

    Where do you ship to?

    We ship worldwide. See our Delivery page for more info.

    How can I pay for my order?

    You can safely pay with a card via Shopify Payments powered by Stripe, a large worldwide payment gateway. We accept all major debit/credit cards. Or you can pay with a Paypal account via the Paypal payment page.
    Please see our Payments page for more information.

    Are my address and contact details safe on your web shop? 

    Absolutely, The Pippa & Ike Show is hosted on a secure server. Your privacy is important to us. We do not make our mailing list or any other personal information available to other parties. Payment details are not stored on our site.
    Please see our Security & Privacy page for more information.

    Can I return or exchange a product?

    Of course you can. We take a lot of care selecting and checking the products, and do hope that you are very happy with the items you receive. If for any reason you are not completely satisfied with your purchase, please let us know within 7 days of receiving your order. You can find more information on the Returns page of our shop.

    Can I return or exchange a sale item?

    We do not offer refunds on Sale items. But you can request an exchange or return it for a shop voucher. See the Returns page for more information.

    Can I cancel my order, even after you have shipped it? 

    Yes. Under the terms of the Distance Selling Regulations, you have the right to cancel, from the moment you have placed your order until 7 days after you received the goods. You can find more information on the Returns page of our shop.

    What do I do when I have received a faulty item?

    Please make detail photos of the item and let us know within 7 days of receiving your order. You can find more information on the Returns page of our shop.

    What do I do when my order arrives damaged?

    Refuse to accept it, make sure the courier/postman makes a note of the damage to the parcel, the shipping company will have to return it to us.
    Not to worry if you did accept the parcel, please make a photo of the damaged parcel before you open it and of the damaged products, the shipping company would like to see proof of the damage. 
    Please contact us asap, no later then 3 days after receipt of the parcel, to let us know what is wrong, and we will do our best to sort it out.

    What do I do when my order hasn't arrived yet?

    Under normal circumstances your order should arrive within the amount of days we state on our delivery page (within 4 working days for UK, 7 working days for Europe, 10 working days for Worldwide).
    You can track the progress of your parcel via the link provided in the shipping confirmation email.
    Ten days after the shipping date, you will receive an automated 'have you received your parcel yet' reminder email. Please respond to this email, or get in touch via the Contact Us page, if your parcel hasn't been delivered yet. We will do our best to find out what is going on,  help locating the parcel and getting it to you as swiftly as possible.
    If we haven't heard from you and the parcel is shipped back to us, we can ship again, but at your cost.

    Why don't I receive any emails from you?

    Oops, something is wrong! You should automatically receive certain emails, like a confirmation email shortly after placing your order, a shipping confirmation within 2 days,  a 'has your parcel arrived yet' email after 10 days.  Or if you create an account, you should for example receive a welcome email from us and an email from our Loyalty reward app called SLoyalty. And we will send a reply, usually within 48 hours, if you have contacted us.

    Is the email address you gave us correct? Perhaps your spam filter didn't like us and dumped us straight in your junk mailbox? Please check, and get in touch if you think it might be caused by a problem on our side. We would like to know, so we can check the settings.

    Can I make a Wish List or a Gift Registry list for a special occasion?

    Yes. We use a wonderful app called GiftReggie. You will have to create a customer account in our shop to start a Wish List or Gift Registry list. For more information see our Wish List or Gift Registry page.

    Do you give treats to loyal customers?

    Yes we do! We love our customers and are so pleased you like our shop! It's all about you, our customers, without you we would be here. We have installed an app called Loyalty Suite. You earn points with every order and can earn extra points by referring a friend. With these points you can save up for discounts up to 30%! We give you a head start of 100 points when you create an account in our shop. Plus you will receive a voucher for 10% off when you sign up for our newsletter or like us on Facebook. For more information see our Rewards page.

    Are the prices inc. VAT?

    All prices and delivery charges on the website are in UK Pound Sterling. They are inclusive of 20% VAT where applicable. There is no VAT charged on baby- and kidswear in the UK.

    How does your currency calculator work?

    Prices stated through the currency calculator in $ (US Dollar) and € (Euro) are for your information only. The payment will be in £ (Pound Sterling) and the final amount on your (bank) statement in $ or € might differ due to the exchange rate at the time of the transaction.

    How much import tax do I have to pay?

    Depending on the country of delivery, customs or import duty may be charged on your parcel. These charges must be paid by you, the recipient of the parcel. We have no control over these charges and cannot predict what they may be. Please contact your local customs office for further information. 

    An item I would like to purchase had a different price before?

    We reserve the right to adjust prices and offers at any time. Reduced prices for sales and promotions might only be valid for a specific period.

    What if the item is priced wrongly?

    We do our best to make sure all prices are accurate, but occasionally we might make a mistake and goods may be priced wrongly. Please inform us of such a mistake if you spot one, we would really appreciate it! If we discover a pricing error we will contact you and ask you whether you wish to cancel your order or continue with the order at the correct price of the item. We will not be obliged to supply goods at the incorrect price. If we discover you have accidentaly paid too much for an item, we will refund the difference.
    Please see our Terms & Conditions page before placing an order.

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