- UK shipping 0-1 kg £4.00
- UK shipping 1-2 kg £4.55
- UK shipping 2-5 kg £5.00
- UK shipping 5-10 kg £7.95
Office hours are Monday, Tuesday and Friday 9am-4pm.
Orders are dispatched on those days (not including National Holidays), usually within 2 working days of receipt of the order. The office is closed on Wednesdays and Thursdays.
Pick up from Bristol office
- free of charge, your parcel will not be shipped. Please let us know when you would like to pick it up from our office: 4 Bishop Road, Bristol, BS78LT. Not available on Wednesday or Thursday.
United Kingdom (inc the islands)
- Standard Signed For delivery, ± 1-4 working days, Royal Mail or MyHermes
Europe (all EU and non-EU countries), based on the weight of your parcel, Signed For delivery, tracked where available, ± 3-7 working days
- Europe 0-1 kg £11.00
- Europe 1-2 kg £15.00
- Europe 2-3 kg £19.00
- Europe 3-5 kg £21.00
Rest of the World, based on the weight of your parcel, Signed For delivery, tracked where available, ± 5-10 working days
- International up to 0.5 kg £12.95
- International 0.5-1 kg £17.00
- International 1-2 kg £19.00
- International 2-3 kg £28.00
- International 3-5 kg £38.00
General shipping notes
- Please make sure your shipping details are correct, leave a correct contact email address and telephone number for international shipping. We cannot be held responsible for returned or lost parcels due to incorrect or incomplete address details. We can ship again, but at your cost. No refunds will be made for lost parcels due to incorrect details.
- If your address is difficult to find, please leave instructions for the postman in the feedback box at check-out. We will write these instructions on your parcel. If parcels are returned to us due to the delivery person being unable to find the address, we can ship again, but at your cost. No refunds will be made for lost parcels due to difficult to find addresses.
- Some heavy or bulky items will only be shipped within the UK, this is mentioned in the product description. If you wish to order one of these items from abroad, please get in touch for a shipping quote.
- Parcels over 5 kg to Europe or Rest Of World will require a shipping quote
- IMPORTANT: If actual shipping charges for European and international parcels are considerably higher than what was charged when you placed your order, we reserve the right to charge you for the extra shipping. We will contact you before shipping, to let you know how much the extra charge will be. An invoice will be send for the additional shipping and the courier will be booked after we have received payment for this.
- You can track your parcel via the details given to you in the shipping confirmation email.
- You will receive an automated 'have you received your parcel yet' email 10 days after we have shipped your parcel. Please respond to this email if you haven't received your parcel by then, so we can help locating it. If we haven't heard from you and the parcel is shipped back to us, we can ship again, but at your cost.