My Big Friend puzzle, 69 cm high - Mariana Ruiz Johnson
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- About the brand
Office hours are Monday, Tuesday, Thursday and Friday 9am-4pm.
Orders are dispatched on those days (not including National Holidays), usually within 2 working days of receipt of the order. The office is closed on Wednesdays.
- UK orders over £70
Pick up from Bristol office
- free of charge, your parcel will not be shipped. Please let us know when you would like to pick it up from our office: 4 Bishop Road, Bristol, BS78LT. Not available on Wednesday.
United Kingdom (inc the islands)
- Standard Signed For delivery, ± 1-4 working days, Royal Mail or MyHermes
- UK shipping 0-2 kg £3.95
- UK shipping 2-5 kg £5.00
- UK shipping 5-10 kg £7.95
- UK Next Day delivery, 0-1 kg, not available for shipping on Wednesdays. Delivery will be the next working day by 1PM (not guaranteed on Saturday), please place your order before 11:30AM on the working day before, £8.00
- UK Next Day delivery, 1-2 kg, not available for shipping on Wednesdays. Delivery will be the next working day by 1PM (not guaranteed on Saturday), please place your order before 11:30AM on the working day before, £11.00 (please note: Next Day delivery is not available for parcels over 2 kg)
Europe (all EU and non-EU countries), based on the weight of your parcel, Signed For delivery, tracked where available, ± 3-7 working days
- Europe 0-1 kg £11.00
- Europe 1-2 kg £15.00
- Europe 2-3 kg £19.00
- Europe 3-5 kg £21.00
Rest of the World, based on the weight of your parcel, Signed For delivery, tracked where available, ± 5-10 working days
- International up to 0.5 kg £12.95
- International 0.5-1 kg £17.00
- International 1-2 kg £19.00
- International 2-3 kg £28.00
- International 3-5 kg £38.00
General shipping notes
- Please make sure your shipping details are correct, leave a correct contact email address and telephone number for international shipping. We cannot be held responsible for returned or lost parcels due to incorrect or incomplete address details. We can ship again, but at your cost. No refunds will be made for lost parcels due to incorrect details.
- If your address is difficult to find, please leave instructions for the postman in the feedback box at check-out. We will write these instructions on your parcel. If parcels are returned to us due to the delivery person being unable to find the address, we can ship again, but at your cost. No refunds will be made for lost parcels due to difficult to find addresses.
- Some heavy or bulky items will only be shipped within the UK, this is mentioned in the product description. If you wish to order one of these items from abroad, please get in touch for a shipping quote.
- Parcels over 5 kg to Europe or Rest Of World will require a shipping quote
- IMPORTANT: If actual shipping charges for European and international parcels are considerably higher than what was charged when you placed your order, we reserve the right to charge you for the extra shipping. We will contact you before shipping, to let you know how much the extra charge will be. An invoice will be send for the additional shipping and the courier will be booked after we have received payment for this.
- Free shipping or Next Day delivery not available for Guernsey and Jersey
- You can track your parcel via the details given to you in the shipping confirmation email.
- You will receive an automated 'have you received your parcel yet' email 10 days after we have shipped your parcel. Please respond to this email if you haven't received your parcel by then, so we can help locating it. If we haven't heard from you and the parcel is shipped back to us, we can ship again, but at your cost.
We do hope you are very happy with the items you choose. If for any reason you are not completely satisfied with your purchase, please get in touch, we are here to help.
When you receive you parcel please check immediately if the parcel or the goods are damaged, if you have received the correct product, size and colour or if the item is faulty.
Our policy lasts 14 days. If 14 days have gone by since the delivery of your parcel and you haven't been in touch, unfortunately we can’t offer you a refund or exchange.
We do our best to process returns/exchanges as quickly as possible.
Original shipping costs will not be refunded.
- Contact us within 7 days to request a refund or an exchange and explain the reason
- We will email you with a Returns/Exchange Number.
- Please do not send items back without contacting us or before we have authorised your request, we will not process them but send them back to you.
- Items must be returned in their original, unused, clean condition, in their original undamaged packaging, and with all tags still attached. We will have to be able to sell the item again. Items that do not meet these requirements will not be refunded but returned to you.
- Please note: Prints/poster are very fragile, you may return them but only if they are handled nicely, are not damaged in any way and have not been used. We will not offer a refund if they are returned to us in un-sellable condition.
- Pack the products carefully and please write your address on the back of the parcel.
- The return address is The Pippa & Ike Show, 4 Bishop Road, Bishopston, Bristol, BS7 8LT, United Kingdom
- Send the parcel using a tracked/signed for service. Ask for a proof of postage from your carrier and keep it until we have received and processed your return/exchange.
- Claims for lost or damaged returns items cannot be accepted.
- The return parcel is your responsibility until we have signed for it and have checked the contents.
- You are responsible for the costs of returning an item.
- It would be nice if you could let us know when you shipped the parcel so we know when we can expect it.
- please follow the same procedure as for a return
- let us know in the email what item you wish to exchange it for, so we can reserve it for you.
- if the value of the exchange item is higher than the returned item, we will send a invoice for the difference. If the value is lower, we will give you a voucher for the difference, we do not offer a refund.
- all exchanges are subject to product availability
Only regular priced items may be returned for a refund, unfortunately sale items cannot be refunded. You can request an exchange for an item of the same or higher value or return it for a shop voucher.
- please make detail photos of the faulty item to email to us
- contact us explaining the problem
- we will ship a replacement item or, when the item is out of stock issue a refund
- we might ask you to return the faulty item so keep all the packaging
Gift vouchers are non refundable and cannot be exchanged for cash.
Returning a gift
- If the item was purchased by someone else and shipped directly to you, you’ll receive a gift voucher for the value of your return or you can request an exchange. Please ask the gift giver for the order number and contact us.
- If the gift giver had the order shipped to themselves to give to you later, please let them contact us with the order number.
Your parcel and items arrived damaged
Refuse to accept it, make sure the courier/postman makes a note of the damage to the parcel, the shipping company will have to return it to us.
If you did accept the parcel, please take a photo of the damaged parcel before you open it and some photos of the damaged products, the shipping company would like to see proof of the damage. Please contact us asap, no later then 3 days after receipt of the parcel, to let us know what is wrong, and we will do our best to sort it out as smoothly as we can.
You wish to cancel an order, even if it is already shipped to you
Under the terms of the Distance Selling Regulations, you have the right to cancel your order from the moment you have placed your order until 7 days after you received the goods. Please contact us and we'll discuss what to do. The goods must be returned to us unopened, unused, undamaged and in their original packaging. We will refund the returned goods and the original postage, but not the return postage.
My Big Friend puzzle by Londji. Elephant is as big as a castle, the strongest and loveliest friend on the planet. He'll read you stories, and all the animals love hanging out with him.
This is a lovely, large, shaped puzzle with 36 pieces. You can either make the elephant on its own (it has finished edges) or you can add the rest of the puzzle to create the whole scene. A Londji puzzle is like a storybook and toy in one.
- illustrated by Mariana Ruiz Johnson
- thick recycled cardboard and printed paper from responsible forestry and recycled cardboard
- puzzle size ± 48 x 69 cm
- 36 pieces
- box size ± 30.5 x 20 x 8 cm
- for 3-6 years